RGM Maintenance Cairns | Daimler Trucks Cairns
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Elite Services is a joint initiative by Daimler Truck and Bus and its dealership network that will deliver a new level of service for customers.
As part of the Elite Services program, RGM Maintenance Cairns, consistent communication and optimized parts availability, as well as a premium in-dealership experience.
Express Assessment is a prominent part of the Elite Services offering. As part of this process, the dealership will communicate a preliminary diagnosis on the customer's truck within two hours of its arrival, enabling them to make an informed business decision.
All Elite Services Certified locations participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time.
The ultimate goal of the Elite Services Network is maximising vehicle uptime. Every Elite Services dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
Our technicians receive continual training from the experts. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Services certification must meet 137 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Robust Parts Available
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Focus Parts, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Service Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
RGM Cairns can offer you a full range of light/heavy commercial vehicle services and repairs, below are a list of some of the services available.
RGM Cairns is the Sales Dealers for the Mercedes Benz truck & bus, Fuso & Freightliner Products. We are also Iveco vehicle service, parts and warranty support dealers ..
Our staff are factory trained with the latest tools and testing equipment to ensure a first class service to get you back on the road fast.
TRUCK AND TRAILER SERVICING AND REPAIRS, SPARE PARTS AND WARRANTY SUPPORT
- We stock a full range of genuine parts and offer dealer servicing and full new vehicle warranty dealer support as the authorized dealers for Mercedes, Freightliner & Fuso truck bus and Mercedes Benz Sprinter Vans.
- Scheduled servicing and repairs for trucks, trailers, dollies and tankers
- Vehicle inspections, Brake relines, turntable repairs much more
- Wabco EBS installation, test and repairs as an Authorized Wabco service partner
- We also carry out servicing and maintenance from light commercials 4wd drives, all makes and models with full log book servicing in line with your warranty requirements.
- Full-length service pit with B double access
- Truck lifting hoists
- 5 tonne overhead crane
- Truck wash bay facilities
FUEL TANKER TRANSPORT SERVICING AND REPAIRS
RGM Cairns is the Liquip Fuel products distributors for the Northern Territory. RGM can help you with all your bulk fuel tanker parts and maintenance needs along with Terminal and depot spare parts. We are SLP (safe load pass accredited)with specialized degas facilities in our purpose built workshop, below are some of the services we provide
- Fuel tanker hydrostatic testing and leak detection and repair
- SLP inspections on prime movers, tankers and rigid vehicles
- Hydrostatic testing of barrels
- High-quality alloy and steel welding services
- Fuel tanker pumping equipment fit outs
- Fuel tanker Degassing
- Repair hose testing and certifying
DEFENCE INDUSTRY SERVICE AND REPAIRS
RGM Maintenance was built on the back of proving maintenance support to the Department of Defence and that continues as a major focus to this day and something we are very very proud of.
RGM Cairns is the Cairns Mercedes Benz Dealers with full training in the maintenance Support of the Mercedes Benz G wagon product currently in service with the Defence Department.
- We proudly support Defence with the support of these vehicles in the region.
- Some of the services we offer Defence are:
- General vehicle and equipment servicing (A, B, C and D type vehicles)
- Fuel tanker and aircraft refuelling and supporting equipment repair, service and certification
- Bushmaster maintenance support to THALES Australia
- Engine and driveline component rebuilding
- Crane and lifting equipment certification, annual inspection and major 10 yr overhaul and certification.
- Armoured vehicle service and repair support
CRANE SERVICE AND REPAIRS
RGM Cairns install, service, repair and carry out 10-year inspections on a wide range of vehicle loading cranes, mobile cranes and are the Tadano crane Service agents in Cairns.
Our range of services include:
- New crane installations, testing and handover training
- Annual crane inspections & load testing on vehicle loading cranes and mobile cranes.
- Crane hydraulics repairs, systems repair, upgrades
- 10 yr and 25 major inspection and overhauls
- Onsite service and breakdown service
RGM offer on and off-ramp solutions to its Aviation customers and are known for their high level of service of:
- Aviation refuelling vehicles
- Catering & water vehicles
- Waste management vehicles
- Lifting equipment, stairs and platforms
RGM provides the highest level of fleet maintenance to customer specification and in compliance with all relevant Australian civil aviation and defence aviation standards, specific services offerings from our national network include:
- Hose, Valve & Tank hydrostatic testing
- EWP inspections and repairs
- SLP compliance
- Meter Calibrations (NMI Certified)
- Fuel nozzle and valve repairs
- Pump rebuilds
EMERGENCY SERVICE / SPECIALIZED VEHICLES SUPPORT
At RGM, we are the specialised vehicle service provider of choice, and offer preventative maintenance programs and in-location break down support including full refurbishment services. We offer superior parts and services through our national network and commonly work on:
- Ambulances (defence and civil)
- Aviation Firetrucks
- Civil fire trucks
- SES Vehicles
- Specialised field command vehicles
- Mobile Blood banks
- Police vehicles