RGM Maintenance Rockhampton | Daimler Trucks Rockhampton
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Elite Support
Elite Services is a joint initiative by Daimler Truck and Bus and its dealership network that will deliver a new level of service for customers.
As part of the Elite Services program, RGM Maintenance Townsville can assist you in maximizing vehicle uptime with rapid diagnosis, quality work, consistent communication and optimized parts availability, as well as a premium in-dealership experience.
Express Assessment is a prominent part of the Elite Services offering. As part of this process, the dealership will communicate a preliminary diagnosis on the customer's truck within two hours of its arrival, enabling them to make an informed business decision.
BENEFITS
Express Assessment
All Elite Services Certified locations participate in Express Assessment, which means within 2 hours of service write-up the dealer will communicate primary diagnosis, check parts availability and provide an estimate of cost and repair time.
Maximising Uptime
The ultimate goal of the Elite Services Network is maximising vehicle uptime. Every Elite Services dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
Best-Trained Techs
Our technicians receive continual training from the experts. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Continuous Improvement
Every dealership earning the Elite Services certification must meet 137 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Robust Parts Available
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Focus Parts, our data-driven stocking program, ensures that the parts you need are never far away.
Exceptional Amenities
We know that when we service your vehicle, we're servicing your business. Elite ServiceCertified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
TRUCK SERVICE & REPAIR
RGM Maintenance Rockhampton carries out scheduled servicing and repairs for trucks, trailers, dollies and tankers.
We also carry out servicing and maintenance from light commercials 4wd drives, vehicle inspections, brake relines, turntable repairs much more.
RGM Maintenance Rockhampton have purpose built truck maintenance facilities with service pits, truck hoists, overhead cranes, full welding facilities, truck wash bays and fabrication welding facilities!
FUEL TANKER REPAIR & SLP
RGM are SLP accredited at all our workshops. We offer a full range of tanker repair services such as:
- Alloy welding & fabrication
- Fuel tanker degassing
- Hydrostatic leak detection
- Repair hose testing and certifying
- Fuel tanker hydrostatic testing and leak detection and repair
- SLP inspections on prime movers, tankers and rigid vehicles
- Hydrostatic testing of barrels
- High-quality alloy and steel welding services
- Fuel tanker pumping equipment fit outs
DEFENCE SERVICES
Experienced Defence Servicing | Rockhampton NT
RGM has supplied vehicle maintenance services to the Australian Defence Forces since the company was formed in 2002.
These services have encompassed all facets of vehicle repair from routine services to major rebuilds.
The capabilities offered to extend from mechanical maintenance through surface preparation to signature management via the application of disruptive camouflage pattern Near Infra Red Reflective [NIRR] paint schemes.
Over the years our company has maintained a broad range of light, medium, heavy and protected vehicles along with engineering plant equipment for both the ADF and defence prime contractors via a "one-stop-shop" approach to customer service.
All work carried out by RGM on ADF vehicles and equipment is carried out in accordance with the ADF TRAMM-L using OEM Parts only.
Below is some of the service we provide for the Defence Department and Prime Contractors.
- Vehicles and Equipment Service and Repairs
- Defence Fuel Equipment Repair
- Protected Vehicle Service & Repairs
- Defence Equipment Crane & Lifting Service & Repairs
- Defence Engineering Equipment - BRIDGING (MGB & FSB)
AVIATION SERVICES
RGM offer on and off-ramp solutions to its Aviation customers and are known for their high level of service of:
- Aviation refuelling vehicles
- GSE
- Catering & water vehicles
- Waste management vehicles
- Lifting equipment, stairs and platforms
RGM provides the highest level of fleet maintenance to customer specification and in compliance with all relevant Australian civil aviation and defence aviation standards, specific services offerings from our national network include:
- Hose, Valve & Tank hydrostatic testing
- EWP inspections and repairs
- SLP compliance
- Meter Calibrations (NMI Certified)
- Fuel nozzle and valve repairs
- Pump rebuilds
EMERGENCY SERVICE / SPECIALIZED VEHICLES SUPPORT
At RGM, we are the specialised vehicle service provider of choice, and offer preventative maintenance programs and in-location break down support including full refurbishment services. We offer superior parts and services through our national network and commonly work on:
- Ambulances (defence and civil)
- Aviation Firetrucks
- Civil fire trucks
- SES Vehicles
- Specialised field command vehicles
- Mobile Blood banks
- Police vehicles